How can we distinguish between a reasonable and an unreasonable up-sell effort when we are dealing with garage door installers and repairmen? Here are some guidelines for service technicians who have been called on a garage door problems which can also help customers find out if he is a reliable one.

A good technician brings a price book containing all the parts for garage doors and motors so that he can inform the customer how much a garage door repair lithia fl will cost them.

When a technician has been called for garage problems, he sees to it that he has sales literature with him so that in case a customer need to purchase some parts, he can show them the company products that are for sale.

A good garage repairman know the items that he has with him so that he will not be offering the customer something that he does not have. More about this are described at http://www.ehow.com/how_2313157_repair-garage-doors.html.

In order for a garage repairmen to repair common problems right away, he sees to it that he carries a good supply of standard common parts like springs, rollers, hinges, weather stripping and motor operators.

It is not just the immediate problem that a good garage repairman looks into but he tries to find out what has caused the problem. Up-selling will be beneficial to both at this point. Take the case of a hanging garage door due to one bad roller. One thing the technician can do is replace the roller and leave. He could also make a good case for replacing all the rollers. It would mean a sale for the repairmen, more cost to the customer, but it will also provide the better solution to the garage door problem which will be a cheaper option in the long run. The point we are driving at is that a good garage door repairman will do his best to explain to the client the benefits of replacing parts that currently may not be causing any problem. The decision ultimately lies with the customer but this decision is one based on information given by the technician.

If the customer does not agree with him, a good repair man from the site at tonygds.com will not force the issue. It is unethical to up-sell if the customer refuses to replace parts and the technician insists and pressures the customer to get the replacement. The best thing that a technician can do is to just give the right information and assure them that they have only what they wanted.

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Most customer have a sense of knowing when someone is trying to take advantage of them and when someone cares to let them know the real issues at hand. Having a garage door repairman fitting the latter description makes everyone benefit from his presence.